Payment Terms and Conditions

1. Payment Methods

Imperio Studio de Danse accepts payments via credit card (processed by Stripe), Interac transfers, and cash at the studio. Account activation is immediate for card payments, while manual payments require admin validation.

2. Refund and Change Policy

• check_circle Request Deadline: All requests for refunds, course changes, or credit reports must be made exclusively **before the end of the Open House Week**. Credit requests are more flexible and are accepted up to **7 days after** the Open House week.
• check_circle Card Payments (Stripe): Refunds are allowed if requested within the mentioned timeframe. Stripe's processing fee (non-refundable by the platform) will be deducted from the total amount.
• check_circle Manual Payments (Interac/Cash): No cash refunds are provided under any circumstances. Students may opt for a credit for the next session if requested within the flexible deadline (up to 7 days after the Open House).
• check_circle Non-opening of a course: If Imperio decides not to open a specific course for the session because it does not reach the minimum of 8 students, registered students will be entitled to a 100% refund for that course (regardless of the payment method used) or a 100% credit without any penalty or deadline restrictions.
• check_circle After the mentioned deadlines end (except in cases of non-opening of a course), no refund or credit requests will be processed.

3. Imperio Credits

• check_circle Students unable to attend a session who inform us within the deadline can request a credit for the next session.
• check_circle Credits are valid for 6 months from the issuance date.
• check_circle Credits are personal, non-transferable, and will be automatically applied to your next registration via our portal.
• check_circle Credits are not granted for individual missed classes once the course is ongoing after the Open House period.

4. Modifications and Changes

Course or level changes are allowed exclusively during the 'Open House Week'. Any change involving a price increase will require payment of the difference before validation.

5. Couple Registrations

Discounts applied to couple registrations are strictly conditional on the attendance and participation of both members. If one member cancels or requests a refund/credit, the couple discount is voided. The remaining member will be registered at the regular individual rate, and only the remaining partial difference will be refunded or credited after deducting the full individual price from the total amount paid.

6. How to Request Refunds or Credits Online

• check_circle Log in to your Imperio account.
• check_circle Go to your 'Profile' section from the user menu.
• check_circle Locate the relevant course or registration in your active enrollments list.
• check_circle Click on the 'Refund' or 'Credit Request' button (subject to active deadlines).
• check_circle For a-la-carte courses, you can select specifically which course(s) you wish to refund or credit, and the amount will be calculated proportionally.
• check_circle Fill out the reason and submit; the administration will review and process it automatically.